Grünen-Fraktionsvize Bärbel Höhn warf Verbraucherschutzministerin Ilse Aigner (CSU) Versagen vor. Die Ministerin habe im Mai vergangenen Jahres Kostenfreiheit in Warteschleifen versprochen. "Da wurde wieder einmal angekündigt und das Ergebnis lässt auf sich warten", sagte Höhn der Zeitung. 300 Testanrufe bei 32 Unternehmen hatten die Grünen in den letzten vier Wochen durchgeführt. "Viele Millionen Euro werden verdient ohne Gegenleistung", so die verbraucherpolitische Sprecherin Nicole Maisch. Bei den 14 Cent pro Minute kostenden 0180-Servicenummern hingen die Testanrufer im Durchschnitt über zwei Minuten in der Warteschleife. Im Durchschnitt würden Anrufer bei Unternehmen mit 0900-Servicenummer zweieinhalb Minuten hingehalten, heißt es in der Erhebung.
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